Updated On: 19 October 2022
By completing any of the forms on the Website’s ‘contact us’ section, you grant your consent to Wavenet to reach out to you with regards to news and information pertaining to Wavenet and its services, including but not limited to our newsletters and product information, solutions and updated communications. You will have the option to unsubscribe to any of our communication through the email communications sent at any given time.
Type of information we collect.
Wavenet does not require personal details for general browsing and visiting our website. We collect data that you voluntarily and freely submit at registrations, via the ‘contact us’ page or communications via e-mail.
The information we collect from you may include the following: your name and company contact details such as business title, email address, IP address, information about the device which you use to access the website, telephone number, country in which you reside, and your reviews and opinions about our products and services.
We do not require you to provide date of birth or data revealing race, ethnic origin, religion, political opinions, trade union membership, or information concerning health or sexual orientation.
We also periodically gather certain information automatically and store it in log files as part of the processes used by us. This information includes browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. We track and analyze your activities on our website such as navigation, downloads, number of visits, search items, navigation pages, and other website actions, to obtain better understanding of website visitors. Wavenet will also collect standard information that a web visitor’s browser sends to every website you visit, including IP address, browser type and language, access times and referring sites.
Like most websites, we also use “cookies” to help us make our site – and the way you use it – better, as well as to provide you with online advertising which is relevant to you. Cookies mean that a website will remember you. They improve website use and speed as well as helping us to better understand user behaviour for security and the prevention of fraud. Further details may be found in the section relating to our cookies policy, below. In addition, with regards to each visit to our site, we will automatically collect certain information (e.g., your IP address) used to connect your computer to the internet. We use this information to improve the content on the corporate website based on your preferences and interests and send notification on website updates, newsletters, or communication that you have voluntarily subscribed to. Such information may also assist us with data security and the prevention of fraud.
We may also use the personal data we collect to provide you with information on services you have requested, for support-related queries, announcements on our services; billing and collection purposes; job applications; in any other way we may describe when you provide the data; and/ or for any other purpose with your consent.
We respect your ability to know, access, correct, transfer and restrict the processing of, and delete your personal data. The information we collect about you is not shared or sold to organizations for commercial purposes. Appropriate security measures are taken to protect your information against loss, misuse or alteration.
For customers with login access to our online portals, if any information is to be made public under your ‘user profile’ you will be notified of this at submission or updating of this information. All personal data including contact details will not be made public.
Our website is not designed or directed at children. We will not intentionally collect, maintain, or distribute information about anyone under the age of 16.
How do We Process our Data?
We will only collect and process personal data about you in a manner that transparent and where we have lawful basis. Lawful basis includes consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you) and legitimate interest (such as to protect you, us, or others from security threats, comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service etc.) Wavenet complies with all relevant data privacy and protection laws as may be applicable when processing and storing personal data.
Transfers of Personal Data
We may transfer your personal data across geographical borders to other entities. Where your personal data has been transferred to members of our group of companies, subsidiaries, associates/affiliates and/or to third parties located within or outside of Singapore, the transfer of your personal data is carried out under organizational, contractual and legal measures and with reasonably adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this data in order to safeguard your personal data.
When using third-party vendors or agents to which Wavenet intends to transfer personal data to, we shall perform adequate due diligence to help ensure the security of such information, including ensuring that such third parties have entered into a written agreement with Wavenet requiring such third party to provide at least the same level of privacy protection as Wavenet. However, Wavenet shall not be liable for any damage and/or loss caused to Personal Data caused by a third party provided that causes for such damage and/or loss are not attributable to any act and/or omission of Wavenet.
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other business purposes when required.
For your convenience, our website may contain links to websites that are owned or operated by third parties which not affiliated with Wavenet. We cannot guarantee and shall not be liable in relation to personal data collection or privacy practices on websites not owned or operated by Wavenet. Such other websites may send their own cookies to users, collect data, or solicit personal data. You will need to contact these entities directly if you have any questions about their use of the information.
Steps we take to ensure your privacy
The security of your personal data is important to us and we use generally accepted, industry standard tools and techniques to protect your personal data against unauthorized disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. In any event an unauthorised access and/or breach of data has occurred Wavenet cannot be held liable for any data that is obtained by a third party through such an unauthorised access and/or breach Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. Some steps taken by us to protect personal data are as follows,
A) Perimeter security
We use firewalls to secure the perimeter of our information network and monitor our systems regularly.
B) Data security
An authentication and authorization mechanism based on (i) user identification (ID) and password, is used to restrict access to user accounts. Each authenticated user only has access to the information that he or she is authorized to use. We use physical, administrative, and technical procedures to limit access to personal information.
c) Transaction security
All personal data exchanged between our servers and your web browser is encrypted using Secure Sockets Layer.
Why we collect your information?
We may use the information specified above to improve the user experience and if necessary, to perform any services that may be required by us. We may also use your information to personalize your experience and improve the service provided to you included but not limited to providing you with targeted information which may be more relevant to you as well as assess customer interests and opportunities etc. This information may also be used to prevent fraud or criminal activity and to safeguard the security of our interest including our websites and services. The information provided to us may be used to the extent permitted by applicable laws and regulations, to conduct marketing activities, including sending or displaying product and services-related materials.
We may also use this information to improve our website experience and website analytics as well as our Products to provide a better experience for all existing and future visitors. This may include but not limited to performing research, testing and analysis of the user experience. We may also use this information to respond to legal proceedings/obligations and requirements if we are required to do by any regulatory bodies.
Your rights and choices regarding your data
We acknowledge your right to access your data. If information pertaining to you as an individual has been submitted to us then you have the right to access, correct, or edit your data. If you wish, we can provide all the personal information on our records to you or to someone you nominate in a portable format as well. Our contact details are under the contact us section on our website.
You can ask us to stop using all or some of your personal data (e.g., if We have no legal right to keep using it or the data is not relevant or necessary for the use of the website and/or any products) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held). You may also choose to delete your personal data from our website at any time you choose, and/or unsubscribe from any of our mailing lists you are on. You can unsubscribe from our emails by clicking on the unsubscribe link which is at the bottom of every marketing email we send. You can also contact us on the email address(es) provided on our website, if you would like us to do any of the above on your behalf. Please note that deleting your data may affect the provision of some services.
You understand that such request to stop or minimize the use of personal data or to delete personal data may have an impact on the products and services We offer and Wavenet shall not be liable for any such impact and/or loss or damage that may occur by such request to stop or minimize the use of personal data or the deletion of such personal data
How long do we retain your personal data?
We will retain your personal data only for as long as such data is necessary for the legitimate purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws or a legitimate business requirement. In all cases such personal data may be held for a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose).
Once personal data surpasses its retention period and if there is no valid reason to retain such personal data, the personal data will be securely disposed of.
Revisions of Policy
Wavenet may at any time amend, modify, vary or update this Privacy Notice, at our sole discretion from time to time, as and when the need arises by updating this page on www.globalwavenet.com. By continuing to use the Website or any of our Products after having had notice of such revisions as set out above, you agree to be bound by any such revisions. However, in the course of such revision if we decide to use and personal information in a different manner from the stated at the time it was collected, we will notify users via email or the ‘user account’. Users will be able to opt out of any use of their personal information.